30-Day Return Policy
Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision.
If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 30 days of the date of shipment for a refund or an exchange. It's that simple.
Our Return Process
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler), or damaged in any way cannot be accepted for return. Returns with no Crazy4Bling return code, and packages that are improperly packaged or uninsured will be refused receipt.
How To Prepare A Return
To return a diamond or jewelry item to Crazy4Bling, follow our three step process:
- 1. Your Return Authorization Code. email CustomerService@Crazy4Bling.com and you will be given a Return Authorization Code. Write this code on the original invoice.
- 2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a certificate and that certificate is not returned, we cannot accept the return. For security reasons, do not write Crazy4Bling anywhere on the outside of the box.
- 3. Insure Your Package. You can ship it via any carrier that will insure your item and shows proof of delivery. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
- 4. You must follow these instructions exactly. Failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at CustomerService@Crazy4Bling.com or 1-800-940-2030. Hours 8am-7pm EST. Address 500 NE 25th Street, Pompano Beach, FL 33064.
* Crazy4Bling will not be responsible for loss or damage of return shipments.